Backbase unveils Intelligence Fabric to enhance banking with AI

By Gloria Methri

Backbase is expanding its Engagement Banking Platform by introducing the Intelligence Fabric layer, a set of data and AI infrastructure and development capabilities that are now embedded in the platform.

This launch aims to redefine how banks harness the power of data and AI to unlock productivity gains within their business-critical customer servicing and sales operations.

With the new Intelligence Fabric, Backbase will enable banks to implement Agentic AI capabilities that unlock productivity gains across all their critical service and sales operations. Using advanced reasoning and grounded in cross-bank data through the Backbase platform, banks can create AI Agents that augment and orchestrate customer journeys in tandem with underlying workflows, integrations, and real-time data interpretation.

With unified, real-time access to bank-wide data, knowledge, tools, and workflows on the Engagement Banking Platform, Backbase AI Agents can understand and interpret contextual information to provide personalized responses.

Jouk Pleiter, Founder and CEO at Backbase, said, “Backbase is leading the way with its AI platform capabilities for banking. The introduction of the Intelligence Fabric marks a pivotal moment in our mission to empower banks to harness the power of data and AI at scale. Today, we are making a massive leap forward in unveiling our Agentic AI strategy. We see a future where AI Agents will work autonomously in the background, handling tasks, managing processes, and collaborating with customers and employees. The adoption and evolution of this new-gen, super-powerful agents will dramatically reduce internal and external labour spend on overheads such as sales, marketing, customer service, and compliance operations.”

The Intelligence Fabric leverages Backbase’s Grand Central — the world’s first Integration Platform-as-a-Service for banking — which unifies data from diverse sources, including core banking systems, payment gateways, FinTech capabilities, and non-FinTech systems like CRMs. This robust integration platform provides a single source of truth for banks, consolidating data from all these sources. Additionally, this enhancement allows for democratised data, making it accessible to not only Backbase but also banks, their partners, and vendors.