Ascend FCU names Lumin Digital as partner for enhanced digital banking services

By Edlyn Cardoza

Lumin Digital recently announced that Tennessee-based Ascend Federal Credit Union has signed a multi-year agreement for Lumin Digital’s cloud-native platform for online and mobile digital banking solutions. Lumin Digital will support Ascend’s more than 244,000 members and more than $3.7 billion in assets once the credit union goes live in June 2022.

Ascend Federal Credit Union, the largest credit union in Middle Tennessee, is focused on helping its members become the best financial stewards they can be. From providing basic financial education to more comprehensive tools like videos, interactive lessons and calculators, Ascend has been a trusted financial partner in Tennessee for more than 70 years.

Lumin Digital, a cloud-native digital banking platform, provides credit union members with a tightly integrated and customised experience that matches larger financial institutions’ offerings. Focusing on service, user experience, safety, and security through sophisticated automation, Lumin Digital helps credit unions and financial institutions drive better engagement with their users through personalised recommendations and communication in spending insights, financial advice, fraud alerts, and savings goals. Lumin enables credit unions to provide users with real-time updates and new features that add value and simplify everyday banking.

“Since day one, Ascend Federal Credit Union has been committed to providing our members with the financial tools and offerings that help create high level financial literacy and we believe everything offered as part of Lumin Digital’s platform does just that,” said Caren Gabriel, President and CEO of Ascend Federal Credit Union.

“Lumin and Ascend share a vision that community-based credit unions need to be responsive to the individual needs of members to foster loyalty and provide effortless experiences in today’s constantly disruptive, digital-first world,” said Jeff Chambers, founder and CEO of Lumin Digital. “It’s exciting to partner with such a forward-thinking credit union. Our proprietary financial tools and unique technology stack will help create a more secure, comprehensive and superior digital experience for Ascend and its members now and well into the future.”

Lumin Digital continues to drive innovation in the digital banking space, differentiating itself through technology built for human connection. Lumin Digital’s offering provides seamless integration to various tools and capabilities, including card services, rewards management, and data analytics, to provide a member-centric experience.