ADIB partners with Diebold Nixdorf to provide 24/7 essential banking services

By Leandra Monteiro

Emirati financial institution Abu Dhabi Islamic Bank (ADIB) is expanding its partnership with Diebold Nixdorf, a global company in driving connected commerce for the banking and retail industries, by installing integrated technology that offers the services of a mini-branch in an additional self-service channel.

Branded ‘Smart Tellers’ by ADIB, the ATMs provide customers with a fast, private and secure experience that is available 24 hours a day. Customers will have access to a wide variety of bank services, such as opening a bank account guided by a video banker on the screen, instantly obtaining a personalized card, updating the details of their account, as well as the regular services of an ATM like withdrawing and depositing cash.

The design of the self-service technology includes a 19-inch multi-touch screen and comes equipped with a debit card dispenser, biometric signature pad, a document scanner and statement printer, a specialized ID card reader, cash machine for withdrawals and deposits and coin dispenser as well as a near field communication (NFC) receiver for contactless transactions.

Several of these Smart Tellers have already been installed in ADIB branches in Abu Dhabi, Al Ain, Ras Al Khaimah, Dubai and Sharjah, and the bank has already committed to installing more in other locations over the coming months.

Philip King, Global Head of Retail Banking at ADIB said, “The introduction of Smart Tellers to ADIB’s branch network represents another channel for customers to access essential banking services in a fast, secure, and convenient manner. Whether opening a bank account, applying for a new card, or managing finances, Diebold Nixdorf’s self-service technology makes customers lives easier. Our plan to install more Smart Tellers in key UAE locations is further demonstration of ADIB’s commitment to provide innovative digital solutions that improve customers’ banking experience.”

Habib Hanna, Managing Director Middle East, Diebold Nixdorf said, “Client-centric innovation is paramount for both ADIB and Diebold Nixdorf. That’s why we are honored to participate in this new phase of ADIB’s digital transformation journey. This fully digital solution has been designed first and foremost with the customer in mind, not only to enhance their banking experience but also to provide all the necessary guarantees for secure transactions. For ADIB, this innovation in their self-service channel will ultimately optimize the performance of their operations whilst allowing for significant cost efficiencies.”