Active.Ai powers WhatsApp banking for Abu Dhabi Commercial Bank

By Leandra Monteiro

Abu Dhabi Commercial Bank (ADCB) has introduced WhatsApp banking to enable superior customer experience for their customers powered by Active.Ai in collaboration with Talisma Corporation Pvt. Ltd (Talisma).

ADCB using AI and machine learning algorithms has enabled a wide range of services via WhatsApp channel to both its customers and potential customers. The virtual assistance service on WhatsApp is available for customers 24/7 and customers can engage with ADCB in both English and Arabic language.

ADCB customers can bank with complete peace of mind using safe and secure WhatsApp service. Customers can make service requests such as request cheque books, check balances or even block their cards over a simple message.

Powered by Active. Ai’s conversational AI banking platform, institutions can now communicate digitally with their consumers, understand their intent, be contextually aware, handle multiple instructions in a single string, and handle acronyms or slang in a delightful manner.

“It’s an honor and privilege for Active.ai to enable WhatsApp Banking at Abu Dhabi Commercial Bank (ADCB) in Arabic and English on its conversational AI banking platform for their retail banking customers. Customers today like to have multichannel and real time engagement. In partnership with Talisma Corporation we have been able to deliver exceptional customer experiences by bridging digital and human collaboration as one seamless journey,” said Ravishankar, CEO of Active.Ai.

“WhatsApp is one of the most preferred channels for communication today. Integrating AI solutions into their business functions is not a choice anymore for the enterprises. We are absolutely pleased to digitally empower ADCB in partnership with Active.Ai by providing cutting-edge Conversational AI WhatsApp chatbot for the bank’s customers to ensure seamless user experience. In our endeavor to provide superior customer experience for brands across the world, we have always been in the forefront of transforming customer experience with solutions that constantly cater to changing needs of the customers and enabling brands to meet their customer expectations,” said Raj Mruthyunjayappa, MD – Talisma Corporation.