Talisma announces partnership with Abu Dhabi Commercial Bank

By Leandra Monteiro

Talisma Corporation Pvt. Ltd., a provider of customer experience solutions, announced its partnership with Abu Dhabi Commercial Bank (ADCB), UAE to help implement a robust AI powered WhatsApp chatbot for superior customer experience and to achieve optimal utilisation of digital for growth and efficiency.

ADCB provides a host of services via WhatsApp channel to both its customers and even potential customers, helping them understand their offerings and products. This partnership with Talisma has helped the bank provide an exceptional user experience by providing a Virtual Assistant (Chatbot) solution which is available on WhatsApp channel to their customers.

The 24/7 virtual assistant services on WhatsApp aims to provide real-time solutions to the customers in both English and Arabic languages, where all messages are secured with end-to-end encryption. With a seamless user experience, Talisma’s WhatsApp chatbots help the bank understand specific requirements of every single customer based on analytics over past conversations, enabling customized recommendations thus converting prospective leads to loyal customers. With WhatsApp being the most preferred channel today, customers now are used to conversation-based chats which let them open up and tell their preferences, opinions, feelings and inclinations.

“The demand for AI powered solutions is all set to grow exponentially within the next few years. With the customers today pushing the brands to resolve their issues in real time, it is significant that enterprises integrate AI solutions into their business functions. This offering is a significant initiative in our relentless efforts to deliver a unique platform to automate customer experience, enabling brands to meet the needs of rapidly changing customer expectations and staying one step ahead of their peers,” said Raj Mruthyunjayappa, MD – Talisma Corporation.

Talisma will also help implement Conversational AI chatbots in other channels including Website, Facebook Messenger and Mobile for ADCB customers in the near future.