Volante Technologies unveils Vol360i agentic AI to automate payments operations

By Puja Sharma

Agents deliver configurable, confidence-based automation and predictability to financial institutions through exception handling, routing, and SLA monitoring  

Volante Technologies, the global Payments as a Service (PaaS) provider, announced that its Payments Platform and PaaS operations are now powered by its “Vol360i” Agentic AI.  The core upgrade unlocks autonomous and semi-autonomous collaboration to reduce manual intervention, significantly increasing straight-through processing (STP) rates to over 95%, accelerating exception resolution, and proactively managing SLA performance.  

 Vol360i would be immediately available to Volante banking and financial institution clients, with four main operating principles guiding Volante’s agentic framework to deliver a frictionless payments experience: 

• Prevent Agents: Eliminatefailures before they occur, boost reliability and reduce customer-impacting errors. 
• Repair Agents: Self-healing AI fixes problems in real time,allowing operators to focus on higher‑value tasks. 
• Predict Agents: Determinethe best possible outcome for each payment and deliver smarter, cost‐efficient decisions instantly. 
• Sense Agents:Real‑time radar system to stay ahead of risks, congestion, and operational blind spots. 

Vol360i agents are designed for production-scale environments and are natively integrated within Volante’s cloud-native Payments Platform and PaaS services, operationalising intelligence at scale, securely and responsibly. Volante incorporates enterprise-grade security, explainability, and full auditability, with all agent-driven recommendations and actions logged and traceable. Banks can adopt the Vol360i Agentic AI incrementally across workflows, payment types and regions, aligning activation with existing governance models and operational priorities.  

Deepak Gupta, Chief Product, Engineering, and Deliver Officer, Volante Technologies, added, “Volante is the first to bring the multifold value of AI directly into production‑grade payments operations. By embedding agentic intelligence at the core of our platform, we’re giving banks a way to serve their customers with greater speed, accuracy, and resilience; not in theory, but in day‑to‑day transaction flows.” 

“These agents anticipate patterns and issues before they surface, resolve exceptions in real time, and make smarter routing decisions based on live conditions. The result is a materially better experience for end users and a step‑change in operational efficiency for financial institutions looking to compete in an increasingly real‑time, always‑on payments landscape,” continued Gupta.  

At Vol360i’s core is a confidence-based operating model that enables financial institutions to begin with assisted decision-making by default and progressively expand autonomy as performance data validates outcomes. Agents interact with historical transaction data, operational logs, and prior resolution outcomes to bring contextual reasoning directly into live payment workflows. Operator-controlled approvals and overrides at all steps feed back into the model, continuously refining confidence scores and strengthening precision as volumes scale.  

“Volante clients are some of the most systemically important financial institutions in the world, supporting businesses, consumers, governments, and critical infrastructure every day. Payments are foundational to economic and societal growth, which means payments intelligence must operate within real-world regulatory, risk, and operational constraints,” said Vijay Oddiraju, CEO at Volante Technologies.  

Oddiraju continued, “For too long, highly skilled operations teams have been trapped in manual exception handling instead of driving strategic value. Vol360i changes that equation by eliminating repetitive work at scale to free up talent for higher impact decisions, innovation, and growth.”