Unblu brings conversational banking to Banno’s digital banking platform

By Edlyn Cardoza

Unblu Corp., the modern conversational platform for financial institutions, recently announced its integration with Jack Henry’s Banno Digital Platform. The Banno Digital Toolkit provides FinTechs with an easy way to embed their solutions into digital banking experiences curated by the community and regional financial institutions.

Through the integration via the Banno Digital Toolkit, Unblu is making its conversational platform available within the Banno Digital Banking Platform, enabling financial institutions to provide their customers with a humanised and holistic digital in-person experience. Unblu offers Jack Henry customers a seamless and easy-to-configure platform that allows them to text, talk and collaborate securely with their clients on a human level to deliver meaningful experiences, such as advice or support via their existing digital channels.

“Today’s banking customers care about having a consistent and personalized experience across every touchpoint and interaction – regardless of the channel or device they’re using,” said Lisa Joseph, President of Unblu – America. “Unblu’s flexible and easy-to-deploy conversational platform empowers FIs to address the rapidly-evolving needs of their customers, while increasing revenue and reducing costs. Banno’s Digital Toolkit has allowed us to develop a seamless integration between our platforms that provides community banks and credit unions a foundation for sustainable digital transformation. We’re delighted to be working with Jack Henry in our shared vision.”

Unblu is revolutionising how financial institutions engage and support their customers online. Unblu’s Conversational Platform helps banks humanise their digital channels through AI, texting, chat, video, voice and collaboration solutions. Over 160 of the world’s leading banks, credit unions and wealth management firms rely on Unblu to provide them with a secure and compliant platform that increases customer satisfaction, drives revenue, and reduces customer support costs.