Worldline partners bofrost* to boost payments and transaction services

By Joy Dumasia

Worldline in the payments and transactional services industry is the preferred partner of bofrost*, Europe’s direct distributor of frozen foods and ice cream. Together, the companies have built a complete solution that reduces the necessary hardware and establishes a secure connection between the various devices.

Worldline is a partner bofrost* can count on to deliver secure, frictionless processing of cashless payments and to provide multiple digital services for consumers and merchants right across Europe.

Approximately 130 bofrost* distribution drivers in Switzerland, the hardware they used daily had been a significant challenge. In addition to the Windows handheld device that drivers use for goods management and cash payments, they also carry a terminal and a printer on their daily delivery rounds. Alongside the devices’ technical vulnerability, bandwidth and data exchanges were also obstacles that had to be overcome.

The new solution can work in three different ways:
• Cashless payments (by card, smartphone, smartwatch, etc.) with a printed receipt
• Cashless payments without a printed receipt
• Cash payments with a printed receipt

Worldline’s solution supports offline transactions too, even if no SIM-based connection is available, payments can still be accepted. Once the connection is available, the payment is processed. This means that all the usual payment methods in Switzerland are covered, so customers have a flexible choice of payment options.

Roger Niederer, Chief Market Officer Merchant Services at Worldline, says: “Following a seamless shopping experience, payment should at the very least be equally smooth, and ideally, it should take place completely in the background. At Worldline, we support our customers with shaping their user experience and jumped at the chance to find a solution for bofrost* that was both simple and effective.”

Recently, IBS Intelligence reported that Worldline has rolled out its next-generation Cloud-based solution. WL Contact now supports customer communications of more than 100 banks, mainly located in Belgium, The Netherlands, Germany and Luxembourg. In total, it handles more than 190,000 bank cards on behalf of these banks, and agents at the Worldline service centre using WL Contact tools take around 215,000 calls every month.