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Ep51: Jason Kingdon, Executive Chairman, Blue Prism

The “new normal” has placed an added importance on digital workers needed to automate mission critical tasks. Robotic process automation (RPA) pioneer, Blue Prism has been helping UK group Leeds Building Society handle the upsurge in customer enquiries over the deferral of mortgage payments. Payment holiday requests exceeded 2,000 a day and this is all now being handled by the RPA solution developed by Blue Prism for the building society. So, how should companies be managing their customer relations in the face of Covid-19?

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EQ launches new automated complaints management product

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Australia’s big 4 banks welcome the launch of open banking

The Competition and Consumer (Consumer Data Right) Rules went live on July 1, in Australia. This has been welcomed by the big 4 banks of the country – ANZ, Westpac, Commonwealth Bank and NAB where they will be sharing their customers’ data with third parties, when requested by the customer. Angus Sullivan, CBA’s Group Executive […]

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Lendio facilitates $8 bn in PPP loans to 100,000 small businesses

Lendio, a leading marketplace for small business (SMB) loans, announced that the company has till now facilitated $8 B in Paycheck Protection Program (PPP) loans for 100,000 small businesses. The firm’s partnership with 300 SBA-approved financial institutions and FinTech leaders has helped the company to secure COVID-19 relief funds for several underserved segments of the […]

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