Covid-19 Impact on Banks, And fixes. The Black Swan Opportunity

Download Now

The Black Swan Opportunity | Get your bank digital ready.

IBSI Special 5 Digital Report Package with Special Offer. Subscribe now

IBS Journal: The iconic monthly FinTech magazine

May 2020 issue out now! Subscribe now

India FinTech Report 2020

Insights into the historical and projected market size of key FinTech categories. Subscribe now

The “new normal” has placed an added importance on digital workers needed to automate mission critical tasks. Robotic process automation (RPA) pioneer, Blue Prism has been helping UK group Leeds Building Society handle the upsurge in customer enquiries over the deferral of mortgage payments. Payment holiday requests exceeded 2,000 a day and this is all now being handled by the RPA solution developed by Blue Prism for the building society. So, how should companies be managing their customer relations in the face of Covid-19?

by IBS Intelligence