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World Retail Banking Report 2022: Incumbent banks must optimise data for customer-centric growth
By Gaia Lamperti
The recent surge of FinTechs within the financial services industry has caused a paradigm shift in what consumers now expect from their banking experience, challenging the revenue and relevancy of many traditional providers. Retail banks are currently lagging in their ability to offer true omnichannel experiences, as customers pivot to competitors that offer more personalized […]
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