back Back

The need for UK banks to address financial fraud complaints adequately

By Gaia Lamperti

September 27, 2021

  • Banking
  • BEC
  • Complaints
Share

In the UK, the main reason customers are leaving their bank is the mishandling of complaints, recent research revealed. Released earlier this month, the 2021 Global Regulator Report by global software company Nuix found out that banks are failing to address complaints adequately, leading to a loss of customers. Research showed that a quarter (25%) of UK […]

To access this content, you must purchase IBSi Premium, IBSi Premium or IBSi Premium Annual.

This article can only be read by subscribers. Subscribe to IBSi Premium or Sign in

Get access to IBSi Premium

IBSi Daily News Analysis + monthly IBSi FinTech Journal

Daily insightful Financial Technology news analysis

Weekly snapshots of industry deals, events & insights

Weekly global FinTech use cases

Chart of the Week curated by IBSi’s Research Team

Monthly issues of the iconic IBSi FinTech Journal

Exclusive invitation to a flagship IBSi on-ground event of your choice


£19.99/monthly - Subscribe Now!
Previous Article

September 24, 2021

European brands increasingly looking at embedded finance, but barriers still exist

Read More
Next Article

September 27, 2021

The Monday Roundup: what we are watching this week | Sept 27th

Read More










Weekly Case Study

Chart of the Week

FinTech insights exclusively curated by the IBSi’s Research Team

Other Related News

August 12, 2022

Do Neobanks pose a threat to traditional banking?

Read More

August 12, 2022

Industry leaders welcome RBI’s tightening of rules around digital lending

Read More

August 11, 2022

The deep dive: Digital wealth management

Read More

Related Reports

Sales League Table Report 2022

£1,500.00 / year

Know More
IBS Intelligence - Global Digital Banking Vendor & Landscape Report Q2 2022
Global Digital Banking Vendor & Landscape Report Q2 2022

£1,500.00 / year

Know More
IBS Intelligence - Wealth Management & Private Banking Systems Report Q2 2022
Wealth Management & Private Banking Systems Report Q2 2022

£1,500.00 / year

Know More
Global Transaction Banking Vendors and Landscape Report Q2 2022

£1,500.00 / year

Know More
IBS Intelligence - Treasury & Capital Markets Systems Report Q2 2022
Treasury and Capital Markets Systems Report 2022

£1,500.00 / year

Know More

IBSi Sales League Table

The industry acknowledged barometer of global banking technology vendor performance!
Get your copy now!
close-link
Get your copy now! IBSi Sales League Table 2022