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The need for UK banks to address financial fraud complaints adequately

By Gaia Lamperti

September 27, 2021

  • Banking
  • BEC
  • Complaints
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In the UK, the main reason customers are leaving their bank is the mishandling of complaints, recent research revealed. Released earlier this month, the 2021 Global Regulator Report by global software company Nuix found out that banks are failing to address complaints adequately, leading to a loss of customers. Research showed that a quarter (25%) of UK […]

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