The customer experience is king!
By Robin Amlot
A recent poll by BIAN found that over half (55%) of professionals from the finance, technology and consultancy sectors believe that Covid-19 has encouraged their organisation or customers to prioritise digital transformation initiatives. Hans Tesselaar, Executive Director of BIAN, said: At such a difficult time, customer experience will be paramount to a bank’s success both now and in […]
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November 17, 2022