Analyst Briefings
Get in touch
IBSi Premium
Advertise with Us
Back
The conversational AI solutions helping the industry to deliver better, faster and safer customer service
By Gaia Lamperti
More than half of customer service agents say they botch how they record customer requests during service calls, with nearly 40% admitting they regularly fail to understand their customers’ needs, showed new research by American software company Pegasystems Inc. The study found out that outdated technologies and lack of relevant training were causing customer-facing staff a […]
This article can only be read by subscribers. Subscribe to IBSi Premium or Sign in
Get access to IBSi Premium
IBSi Daily News Analysis + monthly IBSi FinTech Journal
Daily insightful Financial Technology news analysis
Weekly snapshots of industry deals, events & insights
Weekly global FinTech use cases
Chart of the Week curated by IBSi’s Research Team
Monthly issues of the iconic IBSi FinTech Journal
Exclusive invitation to a flagship IBSi on-ground event of your choice
£19.99/monthly - Subscribe Now!
Other Related News
Related Reports
