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The conversational AI solutions helping the industry to deliver better, faster and safer customer service

By Gaia Lamperti

March 10, 2022

  • AI
  • Financial Services
  • FinTech
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More than half of customer service agents say they botch how they record customer requests during service calls, with nearly 40% admitting they regularly fail to understand their customers’ needs, showed new research by American software company Pegasystems Inc. The study found out that outdated technologies and lack of relevant training were causing customer-facing staff a […]

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