New SIA Greece & MarTrust to offer real-time contact centre for global cardholders

By Megha Bhattacharya

SIA’s wholly-owned subsidiary, New SIA Greece, has reached a strategic agreement with global maritime financial solutions provider, MarTrust in a bid to provide new real-time Contact Centre Services to its global cardholders operations. The companies have stated that the Contact Centre will be at the center of MarTrust’s customer experience strategy and will focus on the needs of the shipping crew members traveling across the world.

“This agreement highlights New SIA Greece’s ability to operate efficiently and effectively in a global environment and support the needs of all clients regardless of their geographical location and the time-zone they are in. Within the scope of the cooperation, we seek to support MarΤrust’s vision to offer innovative services to shipping crew members and maritime sector professionals: it will allow MarTrust to achieve brand differentiation and retention of its customer base, by leveraging on our significant technical know-how,” stated Espen Tranoy, Managing Director at New SIA Greece.

According to the companies, the Contact Centre aims to achieve outstanding performance and reliability, in compliance with the international, security, quality, environmental, health, and safety requirements. The Contact Centre is fully compliant with PCI DSS (Payment Card Industry Data Security Standard) and follows the GDPR standards.

“MarTrust set sail to provide the shipping industry with better and safer solutions for maritime-specific payments like cash-to-master and crew wages. But in order to serve our customers well, we knew we needed to always provide strong customer support, given the diversity and complexity of the industry. After talking to several potential suppliers, we settled on New SIA Greece because they are a recognized leader in their field. Moreover, their continuous pursuit of excellence matches our philosophy to always provide our customers with high-quality support wherever and whenever they need it” stated Errikos Andreakos, Chief Operating Officer of MarTrust Corporation Limited.

Recently, SIA, in collaboration with Ferrotramviaria and Tecknè, developed a new contactless payment service, Paga e via, for travelers using the rail service connecting Karol Wojtyla International Airport and Bari city center.