Mukuru & WorldRemit partner to expand remittance service into Southern Africa

By Pavithra R

WorldRemit, an international remittance services provider, has announced that the company is deepening of its existing partnership with Mukuru, one of Africa’s leading remittance providers to further expand remittance service into Southern Africa.

With their initial alliance launched in Zimbabwe, the two firms aim to expand their collaboration for cash remittances into Zambia, Malawi, South Africa, Mozambique, and Botswana. The alliance expansion is the latest move by the companies to enhance the delivery of financial services to customers by combining their strengths and leveraging their capabilities & resources.

“This is yet another step in growing our vision of providing our customers with financial services that are easily accessible and convenient. Through this partnership, we have an opportunity to make remittance payments accessible to WorldRemit customers in remote areas through our extended booth network. We also guarantee cash availability at our booths with zero charges to the recipient when they collect their cash, so the recipient receives the full remittance sent to them,” said Andy Jury, CEO, Mukuru says of the expanded partnership.

Through the partnership, customers will benefit from guaranteed cash at all times with no cash-out charges to recipients on cash collections. When WorldRemit customers send cash to recipients in Zambia, and that recipients collect their transfer at Mukuru booth, the recipients will pay no fee at all.

“The response to our service launch in Zimbabwe was phenomenal, and we are happy to be able to offer our customers in Zambia, South Africa, Mozambique, Malawi and Botswana the same unmatched customer experience providing low cost and convenient access to remittances, no matter the location. As we expand on our partnership, our joint efforts for financial inclusion is creating a positive shift for our customers on the African continent. The WorldRemit service is 100% digital on the send side via the WorldRemit website or mobile app, providing 24/7 access to remittances from 50+ send countries, into over 7,000 Mukuru cash pick-up locations across the five countries we are newly launching,” said Pardon Mujakachi, Head of Sub Saharan Africa at WorldRemit.

Since the launch of the collaboration in June this year, WorldRemit customers in over 50 countries including the United States, United Kingdom, Canada, New Zealand, Australia,and Europe have been able to send money to recipients in Zimbabwe. Beneficiaries can collect their WorldRemit remittance at any of Mukuru’s orange booths and multiple branches located across Zimbabwe in both rural and peri-urban areas.

Established since 2004, Mukuru is an Africa-based FinTech that enables safe, affordable, reliable financial services to underserved communities. The FinTech helps users to move money in and around Africa and Asia. The company also provides customer services such as Funeral Cover, The Mukuru Money Card and payment solutions for businesses in emerging markets.