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Merchants are losing out from poor payments experiences, research shows

By Puja Sharma

July 18, 2023

  • customer behaviour
  • Customer Behaviour Data
  • Customer Payment Experience
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Open Banking payments network TrueLayer published new research revealing the gap between consumers’ expectations and the reality of payments experiences, and how this is affecting merchants. The report, the Payments Experience Playbook, finds that nearly 9 in 10 consumers are frustrated with their online payment experiences. With 55% of consumers saying they would abandon their […]

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