Mashreq launches AI-powered digital engagement banking bot
By Edil Corneille
UAE’s Mashreq has selected Avaya and Koopid’s digital engagement banking bot solution. Customers of the financial institution can now access self-service capabilities for instantaneous service delivery and shorter times to resolution. The solution enables customers to transition to a browser-based chat session with the new virtual agent. The system securely authenticates customers, uses native-language processing […]
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