IPC partners with Digital Reasoning for advanced voice surveillance

By Pavithra R

IPC, a global provider of secure, compliant communications and networking solutions for the financial markets community, has announced that the company has partnered with Digital Reasoning, the global leader in artificial intelligence solutions that understand human communications and behaviours.

The collaboration expects to enable financial institutions to analyse all of their voice surveillance data to identify regulatory risks faster so they can take action sooner. Even though voice currently has the lowest surveillance coverage, it has the highest levels of regulatory violations. Poor speech recognition, low-quality alerts along with hardware issues and expensive reviews forced banks to sample their voice communications randomly. Often, as little as 5% of calls were monitored, resulting in a significant increase in risk exposure and the resulting steep fines.

“We are always focused on delivering extraordinary value and an exceptional experience for our customers. To that end, we are excited to partner with Digital Reasoning so we can leverage their proven, cutting-edge artificial intelligence and machine learning technologies that will enable our customers to analyze all their voice surveillance data, better protect their reputations and reduce overall risk,” said Bob Santella, Chief Executive Officer, IPC.

The partnership will enable global financial institutions to monitor and analyze all of the voice data, identify risks and have the assurance that they are reducing their regulatory exposure and holding their employees to the highest standards of conduct.

Recently IPC formed a strategic partnership with OpenFin to build Voice App store.

“We’re absolutely thrilled to partner with an industry leader like IPC. They are recognized and respected by financial institutions around the world for their award-winning trading communications platform, and they are uniquely positioned to advance voice surveillance. The combination of IPC’s multi-cloud financial ecosystem and our intelligent software, which analyzes human communications at scale, results in financial institutions being able to cost-effectively monitor voice communications and lower their risk exposure,” said Tim Estes, Founder and Chief Executive Officer, Digital Reasoning.

Established since 1973, IPC is a technology and service leader powering the global financial markets. It helps clients anticipate change and solve problems, setting the standard with industry expertise, service and comprehensive technology. According to company data, IPC operates in over 6,600+ connected locations in over 750 cities in more than 60 countries.