FIS doubles cloud-based applications covered by Service Level Agreement

By Pavithra R

Financial services technology company FIS has announced that the firm has doubled the number of cloud-based applications covered by its service level agreement (SLA), continuing its commitment to providing world-class levels of service and system uptime to its clients.

Under the SLA, the company will issue financial credits to clients using selected FIS applications if clients experience any service disruptions caused by FIS which lasts longer than a designated period of time. This does not include pre-planned maintenance or scheduled downtime.

The expanded service level agreement now covers 74 selected cloud-based banking and merchant solutions in the U.S. and U.K. while reducing the designated service disruption period to as little as ten minutes. The service disruption periods designated in the SLA vary depending on the application and range from 10 to 60 minutes.

“At a time when organizations require constant availability for their critical applications, the expanded SLA demonstrates our confidence in the reliability of our world-class global delivery network. We have invested significantly in cloud-enabling our global network and today more than 70 percent of our applications run in the FIS secure cloud. We are committed to continuing to grow the number of applications covered by our groundbreaking SLA and extending the benefits of this agreement to more of our clients around the world,” said Bruce Lowthers, president, Banking and Merchant Solutions at FIS.

Recently, FIS unveiled Ethos, a comprehensive FinTech data ecosystem.

Established since 1968, FIS is a provider of technology solutions for merchants, banks, and capital markets firms globally. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500 Index.