Exactpro to support Spixii’s automated chatbot testing for the insurance industry

By Megha Bhattacharya

Conversational Process Automation solutions provider, Spixii and Exactpro, have announced that the latter will deliver support in functional and non-functional testing to ensure the resilience of Spixii’s conversational process platform, following the completion of a successful POC. The collaboration will utilise the expertise of both the firms and help them to deliver resilient CPA’s and chatbots to the insurance industry.

Alberto Pasqualotto, Co-Founder and CTO, at Spixii, said, “The process to buy an insurance product or notify a new claim can be stressful, time-consuming and confusing, and so it is paramount that tools which connect insurers with their customers are resilient and capable of delivering immediacy, transparent communication and professionalism. In a world which is becoming increasingly virtual, the role of CPAs and chatbots is critical for the insurance industry. Exactpro’s rigorous testing will help our CPA continue to reliably meet that standard.”

Exactpro stated that it will be offering independent testing services on the chatbots built on the Spixii platform, and will leverage its test framework to discover new paths of conversation, automatically generate scenarios of user behaviour, and perform non-functional assessment of the chatbot’s response and processing times, capacity and resource utilisation.

Iosif Itkin, Co-Founder and CEO of Exactpro, said, “Insurance is a highly regulated sector, and it is imperative that companies constantly look to enhance the resilience of their technologies in order to stay both competitive and compliant. We are fully prepared to support the Spixii team so that their CPA continues to be a robust and fully resilient tool that creates innovative and seamless customer experience.”