Worldline rolls out ‘One Commerce’ an omnichannel payments platform in India

By Gloria Mathias

Worldline, a global payment service, has unveiled its omnichannel payments platform, ‘One Commerce,‘ at the Global FinTech Fest 2024 in Mumbai, India.

Worldline’s One Commerce is designed to help businesses provide consistent, convenient, and customised commerce experiences across all channels, whether offline or online. The platform addresses common challenges faced by businesses in managing payments and providing a uniform customer experience.

Customers engage across multiple touchpoints before finalising a purchase decision, making the sales process challenging to achieve a consistent experience. This requires numerous integrations, complicating processes in terms of speed, time, and cost.

Worldline One Commerce is a modular platform that unifies in-store and online payments into a seamless customer journey tailored to businesses’ needs and across the entire payment ecosystem. It allows businesses to offer new payment methods, value-added services, and enhanced buying experiences across channels, all through a single platform.

Ramesh Narasimhan, Chief Executive Officer, India, Worldline, said, “The business landscape is rapidly changing due to digitalisation and increasing consumer demands. As a leader in payment technology, Worldline is excited to introduce our robust Omnichannel Payments platform, One Commerce. This modular platform offers businesses extensive coverage of popular online and in-store payment options, domestic and international acceptance, transaction and settlement across channels, risk and dispute management, and many more features.”

Key Advantages of One Commerce:

• One platform: Ability to manage transaction lifecycle seamlessly between in-store and online.
• Unified visibility: Drive personalised experiences across channels owing to greater visibility.
• Be the first to innovate!: Tap on Mobile, WhatsApp In-app, Insta QR, Soundbox, offer engine, BBPS, Subscription Pay and more.

Worldline One Commerce also offers a seamless DIY-assisted onboarding experience, integrated affordability, offer management suites, a unified dashboard for consolidated visibility across channels, WhatsApp in-app payment integration, and more.

Some key segments that will benefit from an omnichannel payments platform like One Commerce are travel & hospitality, government services, eCommerce and retail, utility and bill payments, BFSI, subscription-based services, and many more.