Woodsville Guaranty Savings Bank selects Jack Henry to enhance its user experience

By Edlyn Cardoza

Jack Henry™ announced that Woodsville Guaranty Savings Bank selected Jack Henry to improve efficiencies and user experience for both customers and employees while continuing to provide personal service as the bank grows. 

Founded in 1889, Woodsville Guaranty Savings Bank has long served small businesses and retail customers in northern New Hampshire. The $630-million-asset bank selected Jack Henry to improve the customer experience while increasing its competitive edge with a full suite of digital features and functionalities. With Jack Henry, the bank will gain scalable and open technology, including core and digital cloud-based solutions such as the Banno Digital Platform™ and gain efficiency from streamlining and automating more processes.

James E. Graham, president and chief executive officer of Woodsville Guaranty Savings Bank, said, “Jack Henry will bring us the efficiency we need to grow without additional hours and manpower, which is important as the current economic conditions make it challenging to find new talent. We will automate the mundane for speed and scale while providing better service in customers’ more meaningful moments. In addition to improving our service, our employees are excited about growing their responsibilities with deeper interactions and more substantial offerings. This new technology plan positions Woodsville Guaranty Savings Bank to grow while protecting the customers, people, and culture that we have been building in our community for the last 133 years.”  

With Jack Henry, the bank will access over 850 API-integrated, third-party FinTechs. Touching on Jack Henry’s openness and flexibility, Graham adds, “Today, we use several solutions that come from different providers and do not always integrate smoothly with our systems or each other. Jack Henry provides a comprehensive technology suite to meet our internal and customer needs more easily, while giving us the option to hand pick our fintech vendors of choice and integrate them effortlessly into our systems. We are very excited to see all our channels improve and become more effective.” 

Stacey Zengel, president of Bank Solutions at Jack Henry, said, “Longstanding community banks like Woodsville Guaranty Savings Bank are driven by the relationships they have with their employees and communities. By providing a well-rounded technology suite and enabling access to an extensive ecosystem of fintech partners, we are giving them the flexibility to continue to do what’s best for their staff and customers, improve efficiencies and user-experience, and continue to grow and compete in their market. We are proud to collaborate with a community bank with such a strong and impactful legacy.”