Western Union taps HCLTech for AI, cloud, and digital transformation

By Gloria Methri

HCLTech and Western Union have announced a strategic partnership to drive innovation and transformation in the financial services industry. The strategic collaboration establishes HCLTech as Western Union’s largest preferred partner as they collaborate to:

1. Transition to a platform operating model: Western Union will leverage HCLTech’s AI-powered solutions, FENIXAI and AI Force, to accelerate Western Union’s transition to a platform-centric operating model, enabling greater agility and scalability.
2. Accelerate platform and channel transformation: Western Union will harness HCLTech’s digital, cloud, and AI solutions to enhance platform and channel capabilities and deliver seamless and innovative customer experiences. HCLTech will support data-driven decision-making and increased resilience through enterprise-wide infrastructure transformation.
3. Leverage expertise in digital engineering: HCLTech’s proven track record in digital engineering will accelerate Western Union’s work to reimagine its technology landscape, implement full-stack observability and automation, increase efficiency through AI-assisted methods, and ensure robust and future-ready solutions.
4. Expand technology footprint in India: Western Union, in collaboration with HCLTech, will establish an advanced technology centre in Hyderabad, India. This will further enhance Western Union’s global technology capabilities and create new opportunities for innovation and talent development.

Devin McGranahan, Western Union’s President and Chief Executive Officer, added, “Our collaboration with HCLTech is a testament to our shared vision of delivering exceptional value to our customers. HCLTech’s expertise will help us fulfil our mission to make world-class financial services accessible to people everywhere.”

C Vijayakumar, CEO and Managing Director of HCLTech, said, “This strategic partnership emphasises our focus on empowering FinTech companies through digital engineering-led transformation and creating exceptional value for their stakeholders. We remain deeply committed to Western Union’s growth journey through innovative solutions that deliver real business outcomes.”

This partnership reflects the shared values and vision of HCLTech and Western Union as they work together to supercharge progress and create a lasting impact for our strategic clients.