Utkarsh SFB, Hitachi Payments join forces on card, payment services

By Puja Sharma

All ATM, POS and eCommerce transactions are now powered by a next-generation payment platform

Utkarsh Small Finance Bank Limited (Utkarsh SFB) has partnered with Hitachi Payment Services, an end-to-end payments and commerce solutions provider, to upgrade its payment processing and debit card management. Through this partnership, Hitachi Payment Services will streamline the entire debit card lifecycle management for over 2.1 million cardholders of the bank.

With this upgrade, all ATM, POS, and eCommerce transactions, supporting major schemes and payment networks like NFS, RuPay, DFS, Mastercard, and JCB, are now operational on a faster, secure, and scalable platform. A transition of such a nature typically demands an extensive timeline, but Hitachi Payment Services, together with Utkarsh Small Finance Bank, completed the migration in just two months, significantly faster than the industry norm of five to six months.

Payment Processing and Debit Card Management are critical aspects of modern banking that enable real-time and uninterrupted access to banking services for customers. The new system strengthens the banks’ digital capabilities, enhances customer experience and ensures robust compliance with regulatory protocols.

Commenting on the development, Mr. Govind Singh, MD & CEO, Utkarsh SFB, said, “At Utkarsh Small Finance Bank, we believe that Technology is the core to seamless banking and we take significant efforts to enhance our customers’ banking experience.  We are pleased to announce our partnership with Hitachi Payment Services to deliver an advanced payment processing and debit card management system to our customers. This collaboration reflects our commitment to innovation, security and best-in-class digital banking services. Completing the transition in a record period of 2 months is truly commendable, and it demonstrates Utkarsh Small Finance Bank’s Commitment and Hitachi Payment Services’ working as one team in this critical infrastructure upgrade.”

Mr. Sumil Vikamsey, MD & CEO – Cash Business, Hitachi Payment Services, said, “We are delighted to have Utkarsh Small Finance Bank as one of our esteemed clients for our payment processing and debit card management solution. Our teams worked collaboratively to execute this critical migration in record time and ensured a smooth transition without any service disruptions. We remain committed to enabling our partners to deliver best-in-class banking services through cutting-edge technology. Together, we are not just processing payments but redefining reliability and scalability for India’s digital economy.”