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United Arab Bank partners with Kyndryl to transform its data assets

By Leandra Monteiro

June 21, 2023

  • Customer Experience
  • Data Management
  • Digital Transformation

United Arab Bank, UAE, Kyndryl United Arab Bank (UAB) announced its collaboration with Kyndryl, an IT infrastructure services company.

Kyndryl will support UAB in its journey to design and implement a new and industry-aligned enterprise data model and transform its data assets.

Under the agreement, Kyndryl will work closely with UAB to extract large volumes of raw data from various systems, transform them into a structured and actionable format, and create a single unified view within the organization. This initiative will complement and further reinforce the bank’s extensive and ongoing work in enhancing customer experience, boosting employee productivity, and ensuring data management and protection.

“We need serious efforts to harness the power of the bank data. At UAB, we have already created an advanced data management framework that ensures the latest analytic processes to drive results across all of our platforms and delivery channels,” said Ayman AlQudsi, Chief Information Officer of United Arab Bank.

“We are also making significant progress on automation by transforming core platforms to online and mobile banking. It enhances our data storage infrastructure as well as helps security landscape while working with Kyndrl to transform the collection of our structured and unstructured data into an actionable intelligent platform. Such initiative will improve the bank’s customer experience, and understand their behaviors and trends, which will eventually tailor and offer customized offerings to each customer, improve lending decisions, and improve retention in addition to decreasing fraud and ensuring compliance with the regulatory reporting,” added AlQudsi.

“No matter the industry, enhancing customer experience is key to success. That’s why we are proud to support UAB in its journey to fully harness the power of its data to provide best-in-class experience and personalized offerings to its customers,” said Fionnuala Morris, Vice President and Managing Director, Kyndryl Middle East. “Now more than ever, it is imperative for banks and financial institutions to prioritize their data strategy to avoid the risk of falling behind in meeting their customers’ needs.”

Established in 1975, UAB is one of the oldest banks in the United Arab Emirates (UAE). The bank is continuously investing in digital and analytics capabilities to offer better financial solutions.

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