back Back

Ujjivan Small Finance Bank launches voice, visual and vernacular banking app

By Leandra Monteiro

February 16, 2023

  • Digital Transformation
  • Hello Ujjivan
  • India

Ujjivan Small Finance BankUjjivan Small Finance Bank launched Hello Ujjivan, one of India’s first mobile banking applications with voice, visual, and vernacular-enabled features to provide banking access to individuals who have limited reading and writing skills. The app is designed to instill banking habits in rural customers who are digitally challenged.

Hello Ujjivan, co-created with Navana.AI, is accessible by voice in eight regional languages, including Hindi, Marathi, Bengali, Tamil, Gujarati, Kannada, Oriya, and Assamese. Customers can speak to the app in their native language to perform banking transactions and access services such as paying loan EMIs, opening FD and RD accounts, transferring funds, checking account balance, and updating passbooks, among others.

The app’s intuitive AI and machine learning capabilities enable it to comprehend customers’ unstructured banking requests and provide the desired result. The application engine adapts to the various dialects of the user and has the capacity to learn and respond to their particular dialect. The app also provides a visual representation, along with a recorded voice guide in the user’s preferred language at every step.

Speaking on the launch, B A Prabhakar, Chairman of Ujjivan Small Finance Bank, said, “The launch of the mobile app represents a significant advancement in our efforts to provide our MicroBanking and Rural customers with the advanced technology and the high level of convenience and security. We are confident that we will be able to empower our customers, towards meeting their banking needs. This application also demonstrates our dedication to promoting financial literacy and independence across all social strata.”

In its initial phase, Hello Ujjivan will be available to its existing MicroBanking customers. In the subsequent phase, the company will continue to add more languages and banking features and solutions, such as opening new customer accounts, paying utility bills, availing repeat loans, mobile and DTH recharge.

Previous Article

February 16, 2023

EziPay and MFS Africa partner to support remittances across the continent

Read More
Next Article

February 16, 2023

Regions Bank and Blooma team up to modernise lending workflow

Read More

IBSi Daily News Analysis


July 19, 2024

Digital Transformation

SMEs leverage cloud to gain competitive edge, study shows

Read More

IBSi FinTech Journal

  • Most trusted FinTech journal since 1991
  • Digital monthly issue
  • 60+ pages of research, analysis, interviews, opinions, and rankings
  • Global coverage
Subscribe Now

Other Related News

July 23, 2024

PayDo partners with ClearBank for automated currency conversion

Read More

July 23, 2024

QIB adds Request to Pay to Fawran instant payment service

Read More

July 22, 2024

Jifiti launches ‘Tap Now, Pay Later’ to enable banks to deploy loans with ease

Read More

Related Reports

Sales League Table Report 2024
Know More
Global Digital Banking Vendor & Landscape Report Q2 2024
Know More
NextGen WealthTech: The Trends To Shape The Future Q4 2023
Know More
IBSi Spectrum Report: Supply Chain Finance Platforms Q4 2023
Know More
Treasury & Capital Markets Systems Report Q1 2024
Know More

IBSi Sales League Table

The industry acknowledged barometer of global banking technology vendor performance!
Get your copy now!
Get your copy now! IBSi Sales League Table 2024