Twenty7Tec and Eligible ai team up to help advisers retain clients

By Megha Bhattacharya

Twenty7Tec, a mortgage technology solution provider, and Eligible ai have announced a partnership today in a bid to encourage advisers to increase retention rates using technology. Twenty7Tec and Eligible will collaborate in the design, development and deployment of technology that helps advisers automatically maintain regular contact with both existing and new clients through the client lifecycle.

James Tucker, CEO of Twenty7Tec, commented, “We are very aware of the role that technology needs to play in helping advisers maintain regular contact with their clients, ensuring the continued delivery of excellent customer service and supporting client retention. In Eligible ai, we have found a partner who also understands the role that technology providers need to play in supporting advisers with retention, and we look forward to working with them in the months and years ahead”.

Eligible ai leverages its client retention tool Retain that communicates on behalf of firms, picking up clients at completion. Retain supports advisers by automatically educating and keeping in touch with clients throughout their product lifecycle up until review.

Rameez Zafar, CEO of Eligible, added, “We’re excited to announce this partnership with Twenty7Tec. We believe retention starts the day after completion – so this partnership is about having connectivity that facilitates this. Our shared vision is to jointly design and deliver solutions that ensure advisers retain as many of their clients as possible in the face of increasing competition. With potential challenging markets ahead, advisers may see their customer acquisition costs rise; and this partnership will streamline retention to offset this pressure.”

Recently, Twenty7Tec announced the completion of a pilot with Virgin Money, allowing users of the CloudTwenty7 platform to access the APPLY integration. The APPLY integration with Virgin will enable users of the CloudTwenty7 platform to apply for a Decision in Principle (DIP) from Virgin Money, as well as submitting a Full Mortgage Application (FMA), avoiding duplication of data and speeding up submission. It will also enable them to receive decisions and case tracking updates from Virgin via APPLY as well as view case notes to confirm the required documents that are needed and fees to be paid to Virgin before conversion to full mortgage application.