TruNarrative and ieDigital team up to boost customer onboarding digitisation

By Megha Bhattacharya

TruNarrative and ieDigital have joined forces to facilitate digital transformation and provide cutting edge customer onboarding and monitoring processes, reducing account opening time to less than four minutes. The partnership will provide banks and mutual societies access to ID verification, eKYC, AML and account monitoring technology.

Jerry Young, CEO of ieDigital, said: “Our new partnership with TruNarrative means both companies can benefit from a mutual approach to improving the process of the entire customer onboarding journey. This results in happier customers who can create new account openings in less than four minutes. Interact is already established as a digital banking platform for customer onboarding, self-servicing, retention and engagement. With TruNarrative as a technology partner, we can reach new heights by offering the highest standards of innovation around ID verification, KYC and screening. Not only do we share a vision of a robust approach to enhancing multiple levels of security, we share a desire to create a frictionless digital world for customers.”

Founded in 1986, ieDigital is a trusted technology provider to some of the UK’s financial institutions. ieDigital’s team of experts deliver its solution, Interact, to banks, building societies, consumer finance, motor finance and retail firms, facilitating digital transformation and improving customer experience.

John Lord, CEO at TruNarrative, said: “Our plan to transform how technology tackles financial crime compliance is well under way, and our partnership with ieDigital is a huge step in that journey. Together, we will provide standout fraud and verification tools that enable Interact customers to enhance every facet of compliant onboarding, with the peace of mind that the TruNarrative interface delivers.”

Recently, TruNarrative was chosen by the Rational Group (RationalFX) to boost its customer onboarding and identity verification processes and deliver a seamless customer experience. TruNarrative’s SaaS platform enables businesses to detect fraud and identify risk via a single API.