TrueNorth and Boost.ai partner to upgrade customer experience with Conversational AI

By Pavithra R

Truenorth, building digital solutions for the future of financial services, healthcare, and education, has announced partnering with Boost.ai, a global leader in conversational AI for Fortune 1000 companies.

The collaboration streamlines the process of developing and implementing Boost.ai’s AI-powered virtual agents for fintechs, banks, credit unions and other financial institutions in the United States.

Enterprises in the financial ecosystem can leverage Boost.ai’s conversational AI platform through TrueNorth as a trusted implementation partner, making it possible to automate internal- and customer-facing service and support at scale.

“We are excited to be partnering with TrueNorth to demonstrate how our technology can create value for even more U.S.-based financial institutions. With TrueNorth’s pedigree in the fintech space, we see their proven software implementation process as a surefire way for companies to harness the power of chat-led automation, quickly and at scale, staying well ahead of the digitalization curve,” said Henry Vaage Iversen, CCO and co-founder of Boost.ai.

Boost.ai’s client portfolio includes leading financial brands like Santander, Nordea and MSU Federal Credit Union, leveraging the platform to automate customer and employee interactions with consistent resolution rates of over 90%. Boost.ai’s unique, no-code approach to conversational AI combines with proprietary self-learning algorithms to allow implementation partners like TrueNorth to deliver to its customer’s virtual agents that are easy to deploy, maintain and highly scalable.

“The time is now for financial institutions to upgrade their customer experience to remain competitive, and the Boost.ai platform is leading the charge with their conversational AI experience. This is a great partnership as our team is uniquely positioned to integrate and deploy Boost.ai’s AI-powered chatbots in a matter of months,” said TrueNorth CEO and co-founder Alex Gonikman.

Founded in 2009, TrueNorth is one of the largest and most successful FinTech software development companies in the world, having built 3 unicorns from scratch: LendingClub, Upgrade and Dianrong. It’s pioneering expertise, and reliable dev process brings products to market fast. This rare combination has led to the successful execution of 120 digital transformations and 45 original enterprises built from the ground up.