TrueLayer delivers instant deposits and withdrawals for ETX Capital
By Joy Dumasia
ETX Capital is an FCA-regulated broker providing institutional, high net worth and retail customers with multi-asset and multi-market derivative dealing capability through CFDs. Using TrueLayer’s payments platform, ETX Capital customers can seamlessly verify bank account information using biometric methods and connect to the trading app for instant and secure funding using Payments Initiation in just a few seconds.
This improved process means traders can now fund their account with confidence and make timely investment decisions by efficiently paying their money to market. TrueLayer’s platform is white labelled using the ETX Capital brand and the customer’s chosen bank, rather than a third party brand, which helps to increase trust and confidence as the trading platform owns the end-to-end payment process within its app.
TrueLayer is also delivering a more efficient withdrawal process for ETX Capital customers. While cards and bank transfers can leave investors waiting, taking anywhere from a few days to a few hours, TrueLayer provides instant withdrawals direct to the customer’s bank account.
Research by YouGov and TrueLayer has shown that payments heavily influence investor satisfaction. Almost two thirds (64%) of current and prospective investors are more likely to trust a provider that offers instant payments. While almost half of the current investors (46%) said, they were likely to switch providers if that service also offered instant withdrawals.
Kayleigh Lewis, Chief Operating Officer at ETX Capital, said: “Open banking provides vast opportunities for us to continue to develop exceptional client experiences at ETX, we are excited to be working with TrueLayer to provide clients with instant access to their money and the financial markets by offering instant payments into and out of their trading accounts. The payments space is continually evolving, and we want to offer the most progressive and secure technology to enhance our user experience. Clients are at the centre of everything we do at ETX, and we will continue to work with partners like TrueLayer to revolutionise the products and services we offer.
Nick Tucker, Head of Financial Services at TrueLayer, added: “With open banking, payments now present an opportunity for firms to differentiate and drive customer loyalty. Providers that don’t offer instant deposits and withdrawals are missing out on an opportunity to develop a deeper and more positive relationship with their customers. It’s exciting to see progressive firms such as ETX Capital embracing open banking and, with TrueLayer, deliver a more compelling customer experience.”
Recently, IBS Intelligence reported that Douugh Ltd, the banking super app on a mission to help customers autonomously budget, save and invest their money to live financially healthier lives, announced a partnership with TrueLayer to access open banking data in Australia.