Travelex launches complete ATM Technology refresh with NCR Atleos

By Gloria Methri

Travelex, a London-based foreign exchange brand, has launched a major refresh of its international ATM estate, replacing the hardware and software of its entire portfolio of ATMs across eight countries. The new portfolio unlocks a wide range of innovative new features for Travelex customers, including contactless cash withdrawals.

Travelex is replacing its network of ATMs with NCR Atleos’ SelfServ ATM range, alongside NCR Atleos’ software and SaaS monitoring tool called Vision, across the UK, Netherlands, Switzerland, Germany, Italy, Czech Republic, Australia and New Zealand. NCR Atleos has previously powered Travelex ATMs in other markets at high-volume airports and travel hubs, delivering operational efficiencies and a convenient, consistent customer experience.

In addition to supporting FX and domestic currency transactions, the SelfServ ATMs will offer Travelex customers a range of enhanced capabilities, including touch screens, barcode readers, and contactless readers in certain territories.

Contactless readers enable customers to withdraw cash by tapping a card or any other NFC-enabled device (such as a phone or smartwatch). Although the ability to withdraw money without physically inserting a card isn’t yet widespread across many territories, it will now be offered to Travelex customers across select ATMs in some European markets.

The NCR Atleos SelfServ ATM also supports Travelex’s unique Click and Collect function, which enables customers in the UK to pre-order foreign cash online at Travelex’s best possible rate before collecting it from more than 50 key airport ATM locations in the UK.

“Travelex is dedicated to simplifying our customers’ access to international money, however, and whenever they choose, and our expanded partnership with Atleos directly supports this mission,” said Simon Jackson, Chief Customer Officer from Travelex. “By relying on the experts at NCR Atleos for the implementation of modern ATM technology, we gain efficiencies and streamlined operations while adding value for our customers, ensuring travellers across the globe have reliable, secure and easy access to their cash.”

“We are making it possible for travellers to access currency exchange via self-service,” explained Diego Navarrete, executive vice president of Global Sales for NCR Atleos. “We are proud to support Travelex in enhancing their ATM infrastructure, ultimately continuing to expand financial access for consumers around the world.”