TM ONE appointed by Bank Islam Malaysia for digital transformation

By Edil Corneille

Bank Islam Malaysia has appointed TM ONE, the enterprise and public sector business solutions arm of Telekom Malaysia (TM), as its preferred digital partner for a transformational strategy. An MoU was signed by Bank Islam and TM ONE.

Ahmad Taufek Omar, Executive Vice President and Chief Executive Officer of TM ONE said, “…We are fully aware that digital transformation, data security and protection are the top priority, especially for the banking sector. This provides the best digital experience to their customers, particularly in these times where digital transactions are increasing exponentially. With this agreement in place, we can provide Bank Islam with the latest and secured digital solutions and infrastructure to support its transformation journey. Solutions such as cloud, cybersecurity and big data analytics will drive Bank Islam’s process optimisation, enabling omni-channel and data monetisation agenda, leading to cost optimisation and productivity uplift.”

“At TM ONE, we aim to take transformation forward for our enterprise and public sector customers, such as Bank Islam in realising their digital aspiration. This befits our role as part of TM Group, as the enabler of Digital Malaysia,” he added.

Chief Executive Officer of Bank Islam, Mohd Muazzam Mohamed said, “As Bank Islam is embarking on a new endeavour by becoming Malaysia’s First Public Listed Islamic Bank, we are taking steps in pursuing the latest technological advancements in facilitating the affairs of the institution with our stakeholders. The partnership with Malaysia’s leading integrated telecommunication company such as TM will complement the Bank’s effort to constantly improve our functions and the services we provide to the customers, thus further fulfilling market’s need and expectations. This effort will then catalyse the growth of the Bank and the Islamic banking industry as a whole.”

He adds, “We are very excited and look forward to a meaningful partnership with TM, via TM ONE as digitalisation will enable core infrastructure that will support Bank Islam’s key strategic pillars of Sustainable Prosperity, Value-based Culture, Community Empowerment, Customer Centricity, Real Economy as we move forward.”

The collaboration between both parties is aimed at further exploring TM ONE’s role in becoming the primary digital solutions provider to Bank Islam for digital infrastructures such as data centre and Cloud α (Alpha) services, as well as big data analytics and cyber-security solutions. These solutions are expected to intensify Bank Islam’s IT infrastructure and Centre for Digital Experience (CDX) digital banking products, by allowing a new buying experience away from the traditional banking approach.