Tennessee Valley Federal Credit Union and Jack Henry enter into a strategic partnership

By Pavithra R

Jack Henry & Associates, a leading provider of technology solutions and payment processing services primarily for the financial services industry has announced that its Symitar division has partnered with Tennessee Valley Federal Credit Union (TVFCU) to deploy cloud-based technology that meets the CU’s aggressive growth goals.

Through the deal, TVFCU will move its core to the cloud by leveraging Jack Henry’s expert support and services. The CU will be supported by a team of experts that understand and maintain the core on a day-to-day basis while offering technology and disaster recovery support. This will help TVFCU keep the core operations at optimal speed and service in the event of a local issue.

“Jack Henry has a solid reputation in the industry, from both a technology and company standpoint. One out of every four people who live in Chattanooga and the surrounding areas are members of our credit union, which is why we needed a technology partner that can support our growing institution in any event. Jack Henry’s culture also aligned with ours; the openness of the company and technology will enable us to reach new growth goals,” said Glen Chrzas, chief technology officer at TVFCU.

The CU will utilize Jack Henry’s tested and fully redundant infrastructure and dedicated resources to manage its core and ancillary technology so that employees can better focus on development and enhancements that will benefit members.

TVFCU will not only partner with Jack Henry for its core, but additional workflows and other complementary Jack Henry solutions that streamline its processes and build efficiencies. The improvements will add a single source of information for employees, making members’ communications faster and more accurate. It will also leverage Jack Henry’s advanced reporting tools to enhance its data analytic capabilities with a consolidated view of its operations and membership.

“Never before have we had this level of insight and integration. We look forward to making the most out of our strategic partnership, especially given that Jack Henry easily integrates with our vendors and offers a full suite of competitive products that will help us grow and enhance our offerings. Vendors want to partner with Jack Henry because of its significant market share and proven and open banking infrastructure, which makes deploying technology of our choice that much easier,” added Chrzas.

“Tennessee Valley Federal Credit Union has a strong presence in Chattanooga, and it has done so by providing a comprehensive suite of services. Selecting Symitar as its path towards growth positions the credit union to expand its business operations and improve its member experience with added efficiencies and open banking capabilities,” said Shanon McLachlan, vice president of Jack Henry & Associates and president of Symitar.

TVFCU also has plans to expand its relationship with Jack Henry to take advantage of their full suite of services in the future to enhance the digital and lending side of the business.

Jack Henry is S&P 500 company that serves approx. 8,500 clients nationwide through 3 divisions: Jack Henry Banking supports banks ranging from community banks to multi-billion-dollar institutions; Symitar provides various solutions to credit unions of all sizes; and ProfitStars offers highly specialized solutions to financial institutions of every asset size, as well as diverse corporate entities outside of the financial services industry.