TCS partners with The Cumberland to modernise core banking in the UK

By Gloria Methri

Tata Consultancy Services (TCS) has partnered with The Cumberland Building Society in the UK to modernise its core banking ecosystem. Through this collaboration, TCS will deploy its digital banking solution, TCS BaNCS^TM for Core Banking, along with TCS Digital Home Lending Solution and Quartz for Compliance, to drive innovation and operational efficiency.

Established in 1850, Cumberland is among the UK’s top 10 Building Societies. It manages assets worth £3.2 billion and a mortgage lending portfolio of £2.6 billion across 31 branches in Cumbria, Northumberland, Lancashire, and southwest Scotland. The partnership with TCS will help Cumberland enhance its customer experience and future-proof its banking infrastructure.

TCS will provide an integrated core banking ecosystem featuring TCS COIN^TM (Co-Innovation Network^TM) and the TCS BaNCS Marketplace, enabling the society to adopt third-party solutions. The Cumberland’s customers will benefit from greater flexibility in managing their finances, whether online, by phone, or in-branch.

Des Moore, Chief Executive at The Cumberland, said, “This partnership is about more than technology—it’s about aligning with a company that shares our values and commitment to customers, colleagues, and communities. For 175 years, our customers have been at the heart of everything we do. Ultimately, this transformation ensures we remain a strong and sustainable Society for the next 175 years. Our colleagues are excited to be working with TCS to provide a resilient modern banking solution for the benefit of our customers.”

By integrating TCS solutions and strategic third-party technologies, TCS will provide The Cumberland with a resilient and future-ready ecosystem that leverages Open Banking and Data Standards for fraud mitigation, customer communication management, and credit decisioning.

Amit Kapur, Head of UK & Ireland, TCS, said, “We are delighted to partner with The Cumberland on its ambitious transformation journey. Our proven solutions will help create a seamless, flexible digital banking experience, and our partnership will reinforce operational resilience and efficiency to support Cumberland’s continued success. This partnership reflects our strengthening presence in the building societies sector, which is built on our strong track record of providing transformative solutions to credit unions and other financial services organisations across the UK.”

TCS supports five of the top 10 building societies in the UK, with 20 British financial institutions now leveraging TCS BaNCS^TM. This solution has enabled these institutions to modernise legacy systems, improve member experience, and drive operational agility. By leveraging cloud-native, API-driven, and AI-powered banking solutions, TCS is helping UK building societies transition to a more resilient and future-ready banking model while ensuring compliance with evolving regulatory standards.