TCF Bank selects Entrust for instant debit card issuance technology

By Pavithra R

Detroit based TCF Bank has announced selecting Entrust, to provide instant debit card issuance technology and services for its more than 465 banking centers in the Midwest.

Covid-19 has also paved the way for rapid advancements in digital transformation. Banks are working to meet the increased customer demand for on-demand assistance, touchless service and access to secure contactless payment card technology. With Entrust’s instant issuance solution, customers can immediately receive a personalized card in the banking center upon opening an account or to replace lost or stolen cards. The firm supports banking centers with comprehensive services to ensure the readiness and availability of instant issuance system to customers. 

“TCF Bank is pleased to be able to provide this core benefit to our customers across our footprint, enhancing their experience with our bank. With this deployment, our customers can receive a personalized, contactless chip-enabled, TCF debit card on the spot in our banking centers. The biggest advantage of the Entrust solution is the ability to remotely monitor and manage our fleet of instant issuance printers, seamlessly managing system maintenance and supplies across our footprint. This makes life easier for our frontline team members – so that they can count on the system and keep their focus on providing an easy, friendly banking experience for our customers,” said Jake Buckingham, Vice President, Debit and Credit Card Product Manager at TCF.

Under the collaboration, Entrust will deliver enhanced card colour and quality and comprehensive services for its instant issuance fleet for TCF’s banking centers, which are located in Minnesota, Illinois, Ohio, Colorado, South Dakota, Michigan, and Wisconsin. Entrust instant issuance solutions include on-premises or cloud-based card personalization and activation software, high quality desktop card printers and embosser and a suite of services for managing supplies, monitoring devices, and supporting users remotely and onsite.

“Banks like TCF are rapidly adapting to changing market conditions. Entrust’s cloud-based instant issuance solution provides them the agility they need to improve the customer experience and deliver it consistently across their growing enterprise. TCF Bank is on a mission to improve the banking experience for its customers, and we are proud to support them as they grow,” said Tony Ball, Senior Vice President & General Manager, Instant Issuance at Entrust.

Established since 1923, TCF Bank is the wholly-owned banking subsidiary of TCF Financial Corporation. In 2019, Chemical Bank merged with TCF forming the largest Michigan-based bank with over $48 billion in total assets.