SWIVEL and Paydoff partner to modernise credit union collections

By Vriti Gothi

SWIVEL® has partnered with Paydoff to help credit unions streamline collections and offer members a simpler payment experience.

Through this integration, SWIVEL’s secure digital payment platform connects with Paydoff’s collections automation and member engagement tools. SWIVEL provides digital payment solutions, while Paydoff is a automating collections outreach. Together, they enable credit unions to streamline workflows, automate communication, and offer members flexible, self-service repayment options within a single system.

The partnership ensures members receive timely, personalised communications through their preferred channels, powered by Paydoff’s machine learning capabilities. By eliminating the need for live-agent interaction, members gain the freedom to manage repayments on their terms, enhancing convenience and strengthening trust in their financial institution.

SWIVEL’s robust digital payments infrastructure supports a wide range of payment methods, delivering a fast, secure, and user-friendly experience for account holders and staff alike. Coupled with deep analytics and actionable insights, credit unions can make smarter, data-driven decisions to boost collections performance and reduce delinquency rates.

Cory McDaniel, SVP, Business Strategy at SWIVEL, said, “Credit unions are looking for ways to modernise collections while keeping member experience at the centre. Our partnership with Paydoff brings intelligent automation, secure payments, and personalised engagement together in one solution, helping credit unions drive better outcomes for their teams and their members.”

Richard Formoe, CEO at Paydoff, said, “We are excited to join forces with SWIVEL to help credit unions nationwide simplify collections and empower their members with more choice and control. Together, we’re delivering the modern, digital-first experience that today’s members expect.”

As they look ahead, SWIVEL and Paydoff remain committed to expanding this integrated solution with new capabilities and innovations that help credit unions adapt, grow, and lead in an increasingly digital financial landscape.