Swiss Re teams with InsurTech Benekiva on digital claims management

By Gloria Methri

Swiss Re Reinsurance has formed a strategic partnership with Des Moines-based InsurTech Benekiva to develop an Integrated Claims Management platform. The partnership aims to combine Benekiva’s claims administration system with Swiss Re’s Claims Automated Rules Engine and expertise in risk management.

The Integrated Claims Management Platform will support digital claims intake, holistic workflow, correspondence, and document management, claims risk scoring and triaging, and built-in payout and audit capabilities. It will be accessible anywhere, anytime, from any device.

The partnership aims to help insurers improve the speed and consistency of claims decisions while providing a digital and streamlined customer experience.

“We understand the importance of making it easy to file a claim, have it processed, and receive payment quickly,” said Carl Christensen, Global Head L&H Solutions, Swiss Re Reinsurance Solutions. “We are thrilled to partner with Benekiva to offer a holistic, digital claims processing solution that can free up claims staff to focus on what matters most: helping customers through a very difficult time.”

“Beneficiaries, like all modern consumers, expect an Amazon-like experience even when it comes to initiating claims,” added Brent Williams, Founder and CEO of Benekiva. “With Benekiva, insurers can reduce their claims cycle and processing times by up to 75%. The power of this partnership is set to elevate this even further, resulting in an improved experience for everyone involved.”

Recognizing that many insurers have legacy systems, multiple lines of business, and resource constraints that sometimes complicate technology innovation, Swiss Re and Benekiva have designed the solution to be flexible and scalable. Insurers can choose the version of the platform that makes the most sense for their needs.

Swiss Re’s company vision is to make the world more resilient, and this partnership is the latest example of utilizing advancements in technology to do just that. The alliance not only increases operational efficiency but also makes the claims process as smooth as possible for beneficiaries during a difficult times.