Sutton Bank selects MK Decision to enhance digital onboarding process

By Pavithra R

MK Decision, a financial technology company that supports community banks, has announced that Sutton Bank, a $1 billion-asset bank in Ohio has selected its Credit Card Origination System (CCOS) for an improved digital onboarding process for retail and business cardholders.

Sutton Bank was introduced to MK’s digital account opening and loan origination offering through its affiliation with the Independent Community Bankers of America (ICBA) ThinkTECH Accelerator program designed to spur collaborative partnerships between community banks and FinTechs.

It was essential for the bank to stay engaged with its customers throughout the COVID-19 pandemic by transitioning from a paper intensive credit card origination process to a streamlined online shopping experience.

“With a focus on innovation, Sutton Bank will continue perfecting its services to foster even stronger relationships with customers that last a lifetime. We felt we had a strong credit card offering for our customer segment. We needed to get the message out there that Sutton Bank is in the credit card business and MK was the way to accomplish that goal and create awareness,” said Sutton Bank Chief Executive Officer Tony Gorrell.

MK’s customer experience offers a digital marketplace to inform consumers of various product offerings and details and guides them through an intuitive mobile-first application. When a customer completes their application, its banker experience enables underwriters to process applications from a cloud-based application queue. The firm streamlines the underwriting process by organizing customer data, automatically generating financial ratios, and eliminating manual data entry.

“We’re honored to partner with Sutton Bank to serve the unique and diverse needs of their customers. Community banks like Sutton Bank partner with MK to deliver on our shared mission to strengthen local economies. On behalf of the entire team, MK looks forward to supporting Sutton Bank’s digital transformation goal to create memorable customer experiences that enrich the communities they serve,” said Har Rai Khalsa, Chief Executive Officer at MK.