Stockman Bank triples digital banking users with NCR

By Edlyn Cardoza

Stockman Bank of Montana, a regional leader in agricultural banking, partnered with NCR Digital Banking to improve the customer experience, gain the agility to innovate more quickly and increase efficiencies within the digital banking experience. Since going live with NCR, the bank has seen a 3x increase in new digital banking customers and a 20% increase in existing user logins.

With $5.2 billion in assets, Stockman Bank was looking to gain greater flexibility and control over its digital banking experience and capabilities. Perhaps most importantly, the bank realized that it needed to innovate and differentiate at its own pace to support its strategic priorities. The bank ultimately chose NCR Digital Banking for its open architecture and commitment to helping drive a forward-looking digital strategy.

“Leaving behind aging legacy systems in favor of NCR’s modern, open platform has enabled us to deliver delightful customer experiences and solidify our competitive position in the market,” explained Kevin Guenthner, CIO, Stockman Bank of Montana. “With NCR, we have greater agility, efficiencies and speed. Now I have flexibility in what technology I use across the organization.”

Stockman Bank also partnered with NCR’s Professional Services team to build an integration layer that supports effective communication to back-end systems, resulting in more streamlined, efficient processes for their technology infrastructure. Since launching with NCR, the bank has experienced enhanced engagement, with an 18% increase in mobile app usage and a 37% increase in RDC deposits.

“Leading institutions like Stockman Bank understand that the future is digital, and they’ve made the strategic software and services investments to remain relevant and compete,” added Doug Brown, president, NCR Digital Banking. “By partnering with NCR, Stockman Bank has been able to create an easier, more convenient customer experience, which includes bringing new capabilities and functionality to market more quickly.”