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Service Credit Union selects Fiserv to enhance digital future

By Pavithra R

October 12, 2020

  • Fiserv
  • Service Credit Union
  • UK
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Fiserv, a leading global provider of financial services technology solutions, has announced that New-Hampshire based Service Credit Union will build on its longstanding relationship with Fiserv to meet evolving market demands and streamline internal processes.

Established since 1957, Service Credit Union is a not-for-profit, member-owned financial cooperative with members all over the world digitally and in retail locations in New Hampshire, Massachusetts, and on military bases in North Dakota and Germany. The Credit Union (CU) is looking to leverage the relationship to enable continued growth through accelerated delivery of digital capabilities for its global member base.

Service Credit Union will utilize the DNA core processing platform from Fiserv to accelerate time to market for new products & services, and continue to find solutions to support member needs, accelerate innovation and expand & enhance services.

“One of the lessons that has been reinforced over the past several months is that, when it comes to technology, we must be nimble in our approach. As we’ve grown, member habits have evolved, as have our technology needs. Our team decided to explore a new core platform to match our strategy, and chose to continue our relationship with Fiserv to expand digital services and continue to effectively serve our members wherever they are,” said Geoffry Gilton, senior vice president of technology at Service Credit Union.

DNA from Fiserv provides a state-of-the-art technology foundation designed around the consumer to help clients attract and retain account holders, reduce expenses, and boost ROI. It is a modern core account processing platform with an open architecture built for collaboration, making it easier and quicker for FIs to integrate other technology solutions, bring products and services online, and add new capabilities using downloadable DNAapps.

For credit unions such as Service Credit Union which have an international presence, DNA offers multi-currency capabilities and universal loan system that can accommodate residential, consumer, and commercial lending accounts using a single enterprise database.

“Service Credit Union takes a holistic, global approach to member service. With Fiserv, Service Credit Union can access an integrated set of capabilities that will help them meet the specific needs of their members no matter where they are stationed around the world,” said Sam Boggs, president and general manager of Open Solutions at Fiserv.

Recently, Fiserv introduced Advance Defense, a fraud detection solution for card issuers.

Fiserv is a global provider of payment and financial services technology. The FinTech aspires to move money and information in a way that moves the world. The FinTech is a member of the S&P 500 Index and the FORTUNE 500 and is among FORTUNE World’s Most Admired Companies.

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