Security Bank Philippines partners with Entrust for smarter eKYC

By Gloria Methri

April 09, 2025

Asia Pacific
Digital Onboarding
eKYC

Security Bank, Entrust, eKYC, Mobile Banking, Digital Banking, FinTech, Philippines Security Bank in the Philippines has partnered with digital security company Entrust to improve its electronic Know Your Customer (eKYC) process. The move is part of the bank’s broader digital transformation efforts to enhance customer onboarding and security.

As the country’s digital banking sector grows—projected to reach $2.16 billion by 2029 with a 31% annual growth rate—Security Bank is updating its digital onboarding journey through its mobile app.

The bank chose Entrust for its track record in secure digital identity verification and experience in the financial sector. Through Entrust’s Onfido Studio platform, Security Bank will gain advanced fraud detection tools, including deepfake detection, along with the ability to design flexible and compliant onboarding workflows.

“Security Bank is transforming digital banking in the Philippines, and we are proud to support their vision with advanced identity verification that makes onboarding both more secure and convenient,” said Harvinder Singh, Regional Vice President of Sales, APAC at Entrust. “Our solution helps Security Bank deliver the experience their customers expect while maintaining the highest standards of security and fraud prevention.”

The partnership is already showing positive results for Security Bank, with a noticeable increase in completed customer onboardings and shorter onboarding times. The bank is also working closely with Entrust’s technical specialists, who offer continuous support, improvements, and guidance to help enhance the overall user experience.

“Our partnership with Entrust is a testament to our BetterBanking commitment to our customers,” said Juan Mestas, SVP and Strategy, Innovation Architecture, and Platform Division Head at Security Bank. “By leveraging Entrust’s advanced identity verification technology, we are not only enhancing the security and accessibility of our banking services but also ensuring that every customer interaction—digital or in-person—is convenient and reliable. Looking ahead, we plan to expand these capabilities across other services to give customers the best experience possible.”

While the initial focus is on retail banking onboarding, Security Bank intends to expand the use of Entrust’s identity verification technology to other services in its portfolio. The goal is to improve the customer experience across a broader range of digital offerings, maintaining consistent security and ease of use throughout the bank’s digital platforms.

“Our vision is to deliver truly integrated, omnichannel banking for our customers,” said Malcolm Yow, SVP and Retail CTO at Security Bank. “With Entrust identity verification, customers will have a seamless experience whether they are using our new Security Bank app, visiting a branch, or accessing phone banking services. This integrated approach strengthens our position as a digital banking leader in the Philippines and reinforces our commitment to delivering innovative, customer-centric solutions.”

April 09, 2025