Secure Trust Bank selects EXUS for Debt Collections & Recovery Technology

By Gloria Methri

Secure Trust Bank (STB) has selected EXUS Software UK, to optimise its collections operations, through a data-driven, zero customisations approach. EXUS’ experience from working with banking and finance institutions across four continents, coupled with its debt collections software platform, made it the ideal partner for Secure Trust Bank.

Using a single platform, the bank managed to reduce the complexity of business processes, streamline all communications with customers and gain full visibility of the complete customer journey in collections.

The system’s high flexibility and ease of use allowed business users to configure business rules, workflows, I&E forms, and Repayment Plans through an intuitive graphical user interface.

STB Director of Strategic Delivery, Nikki Tyler, explained their choice of supplier saying “We selected EXUS as the collections system provider for vehicle finance due to its intuitive configurable system, EFS (EXUS Financial Suite). EXUS was able to meet all our requirements as part of our RFP process which is now allowing us to manage our day-to-day collections capability in a more data-driven flexible way. Throughout the implementation, EXUS worked in partnership with us to ensure we delivered a solution that worked.”

EXUS Deputy CEO, Chris Maranis, added, “Our journey together with Secure Trust Bank went through some pretty hard times, as the pandemic broke out just as we were starting the project. However, although most of the project took place remotely, the two teams managed to come close and have an excellent collaboration, which was based on the premise of co-owning the result and overcoming any challenges along the way. During the project both teams challenged each other, always questioning how EXUS’ debt collections technology could be best utilized to achieve STB’s expected business results. Going live signals the start of a much longer journey, to which we are looking forward.”