SarvaGram implements CG Collect to digitise loan collections in rural India

By Leandra Monteiro

SarvaGram, the FinTech lender focused on rural India, is digitising debt collections and extending financial inclusion by implementing a mobile-based field loan collections platform – CG Collect – from Credgenics, a provider of SaaS-based collections and debt-recovery technology platforms worldwide.

Credgenics’ mobile-based CG Collect platform will enable SarvaGram to digitise its loan collections to the last mile, monitor its field collections operations in real-time and transform the end customer experience.

With CG Collect, SarvaGram’s field teams in rural areas will handle collections activities including discovering cases, accessing account details, planning their day, scheduling new visits and recording the outcomes with proof in just a few clicks. SarvaGram will also provide digital receipts instantly to its borrowers against their loan amount repayments. Usage of Credgenics’ platform CG Collect will improve field collections, boost operational efficiencies, unlock team productivity, and eliminate transactional mistakes. The centralized digital recording of collections transactions will remove the need for manual reconciliations, which are time-consuming and error-prone.

SarvaGram plans to rapidly expand the usage of CG Collect for its entire field collections operations across its 50 branches. The easy-to-use solution comes with map-based features including location tracking, smart route planning and navigation. The platform can function seamlessly with limited internet connectivity, thereby allowing digital operations even in remote areas.

Sameer Mishra, Co-founder and ED, SarvaGram, said, “Our lending model relies heavily on using specialized algorithms to identify, assess and serve our customers across rural India. Credgenics’ CG Collect platform is expected to complement our capabilities in implementing robust digital processes across the collections business value chain.”

Rishabh Goel, Co-founder and CEO, Credgenics, said, “We are proud to be associated with SarvaGram and highly appreciate their unique focus on leveraging the advancements in digital and analytics technologies. Our CG Collect platform has been specifically designed to address the challenges of field collections operations and the response from the and finance community is overwhelming. We are committed to digitally disrupting the loan collections space worldwide with our customer-centric, data-driven and new-age technology solutions.”