Saikyo Bank & nCino to boost operational efficiency and customer experience

By Gloria Mathias

nCino, Inc., a cloud banking platform for global financial services, has announced that Saikyo Bank, a $20 billion-asset regional bank in Japan, will implement nCino to improve operational efficiencies and customer convenience.

Saikyo will start its single-platform journey with nCino by introducing the technology to its mortgage operations. The Japanese regional bank selects nCino to create a customer-driven mortgage lending experience by streamlining processes and systems onto a single platform.

The adoption of nCino’s platform aims to streamline Saikyo’s mortgage business, from reception, screening, case management, and electronic contracting to the execution of mortgage loan operations, allowing the bank to improve efficiency and customer experience. Leveraging nCino’s platform, the bank will be able to increase the time that employees spend with customers by reducing administrative tasks, as well as provide data-informed experiences to both the small- and medium-sized businesses and individuals Saikyo serves.

Saikyo chose to partner with nCino based on the company’s reputation for working with financial institutions worldwide. nCino’s ability to integrate the entire mortgage process, including customer experience, allows for thorough enhancement of business processes and customer convenience. Additionally, the flexibility provided by nCino’s platform can facilitate continuous system evolution to meet the changing needs and expectations of customers and employees. nCino’s ongoing investments in innovation and support were also valued in the selection process.

Itsuki Nomura, Representative Director and Country Manager, Japan at nCino, shared, “We are honoured to support The Saikyo Bank in realising its vision of becoming a digitally enabled financial institution focused on helping its relationship managers become ‘consultants’ to help solve client’s business issues. nCino is being introduced in the mortgage area at this time, but we look forward to expanding at Saikyo to include unsecured loans for individuals and commercial lending all on our single platform in the future.”

nCino helps financial institutions serving corporate and commercial, small business, consumer, and mortgage customers modernise and more effectively onboard clients, make loans, manage the loan lifecycle, and open accounts.