Refinitiv launches new digital solution – Wealth Connect

By Megha Bhattacharya

Refinitiv has announced the launch of its new digital collaboration capability ‘Refinitiv Wealth Connect’ in a bid to help wealth management firms with their growth in the industry. According to the company, the new solution will allow users of Refinitiv Digital Investor to collaborate dynamically with their advisors, other front office personnel or the home office of a wealth firm.

Charles Smith, Head of Digital Solutions, Wealth at Refinitiv, said, “In a recent Refinitiv survey of over 1,000 investors, only 37% give their providers top scores for their digital experience. With Refinitiv Wealth Connect, we are addressing the need for collaboration tools to help wealth firms enhance their digital experience and drive client engagement, ultimately building loyal client relationships as expectations continue to accelerate in the digital age.”

Refinitiv stated the solution will be integrated into Digital Investor and allow for collaboration through channels including Chat/Chatbot, CoBrowsing, Messaging, Video, Voice, etc.

April Rudin, CEO and Founder of The Rudin Group, said, “Digital adoption is an imperative for financial advisors today, and there is no turning back. In order to engage with clients through the collaboration channels they expect and demand, financial advisors must accelerate their embrace of these new tools. Refinitiv Wealth Connect recognizes this reality and helps advisors seize the opportunity inherent in this moment.”

Ashley Longabaugh, Senior Analyst, Wealth Management Practice at Celent, said, “Advisor–client collaboration is a “must-have” prerequisite for wealth managers in today’s increasingly complex, digital, and remote environment. Digital collaboration functionality, such as secure messaging, video, document sharing, hybrid advisory, and remote workstations is a critical component in aiding a deeper advisor-client relationship. Wealth managers and advisors are faced with the task of innovating their wealth management platforms and propositions as investors become accustomed to hyper-personalized services and products in adjacent industries.”

Recently, Refinitiv announced a partnership with The Sentry, an investigative and policy team that seeks to prevent African war criminals and their business networks from abusing the international financial system.