RAKBANK partners with Wipro to boost its digital services

By Gloria Methri

RAKBANK, a key player in the UAE banking sector, has collaborated with Wipro Limited to enhance the quality and efficiency of the bank’s digital services.

Under this partnership, Wipro will leverage its expertise in quality assurance and testing services to build and operate a Testing Center of Excellence (TCoE). The Center will be equipped with advanced testing tools and methodologies, focusing on automation and performance testing that will enable RAKBANK to launch innovative banking solutions.

The partnership will enhance quality assurance at RAKBANK by implementing rigorous testing practices using Wipro’s proprietary frameworks and best practices. This approach will reduce defects and improve customer satisfaction. Additionally, the TCoE will accelerate the time-to-market for new banking services by leveraging advanced automation, AI-driven testing, and continuous integration/continuous deployment (CI/CD) pipelines.

The collaboration will also ensure that RAKBANK’s services comply with all relevant regulations and industry standards, mitigating regulatory risks and fostering a secure banking environment. The TCoE will also drive continuous innovation by integrating emerging technologies into testing methodologies, thus bringing industry-leading tools and expertise to RAKBANK.

Commenting on the partnership, Mohamad Hamza, Vice President and Head of BFSI—Middle East, Wipro Limited, said, “This engagement marks a significant milestone in RAKBANK’s digital transformation journey. We are committed to supporting them in reaching their strategic objectives with innovative solutions and AI-driven efficiency. Together, we aim to achieve remarkable growth and establish new standards in the banking sector.”

Saket Saith, CTO of RAKBANK, added, “We are happy to partner with Wipro to create a Testing Center of Excellence that will significantly enhance our quality assurance capabilities. This initiative aligns with our strategic vision to lead in innovation and deliver awesome customer experience. By integrating advanced testing methodologies and automation, we will ensure that our digital services are robust, reliable, and compliant with industry standards.”