Raiffeisen Bank International teams up with Moxtra to launch RaiConnect

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Raiffeisen Bank International (RBI) has launched RaiConnect, a “virtual branch” service that offers a full suite of collaborative modules and ePaper workflows in partnership with Moxtra. RaiConnect is available for RBI’s premium private individual and corporate clients and allows customers to connect with their relationship managers, exchange documents, have video conversations, receive information via screen sharing, and much more at the highest security standards.

“RaiConnect App brings to our premium and corporate clients a new possibility to get remote, ongoing support, and the high-touch service that they are used to getting when visiting our bank locations. As of now, they can do this conveniently and directly via their smartphones,” said Zsofia Jokai, RaiConnect product owner of RBI.

“By utilizing the various collaboration tools available through RaiConnect, our Relationship Managers have the ability to communicate transactions and provide advisory services conveniently and securely. We have always been committed to evolving the banking experience to exceed our clients’ expectations, and RaiConnect is another step in doing this.”

RBI and Moxtra began their cooperation when Moxtra took part in RBI’s global FinTech Partnership Program – the Elevator Lab – and ran a successful Proof Of Concept with one of RBI’s subsidiary banks.

RaiConnect is already available in Bosnia and Herzegovina, Bulgaria, Hungary, Kosovo, and Albania. The application is set to become available in four more countries – Austria, Romania, Belarus, and Croatia – in the weeks ahead.

The application provides access to RBI Relationship Managers and a variety of tools for a comprehensive remote banking experience. It also features encryption with the highest security standards, as well as rigorous compliance and auditability built-in. It helps clients to choose the form of communication that suits them best. Clients can exchange files and documents within RaiConnect and comment on them and can also share a screen to facilitate better understanding.

“For today’s consumers, on-demand, digital experiences are no longer perks — they are expectations. It is vital for businesses to transform in order to provide OneStop digital experiences. With RaiConnect, we partnered with RBI to create a ‘virtual branch’ where RBI’s premium clients can receive the quality, timely service that they’ve come to expect from Raiffeisen Bank — at their fingertips,” said Karrtik Rao, Strategic Business Solutions at Moxtra. “We live in a mobile-first world, and translating the in-branch customer experience is key to both evolving existing customer expectations and attracting a new generation of consumers.”