back Back

QUALCO adds Webio’s conversational AI to debt collection platform

By Gloria Methri

November 15, 2022

  • Debt Management Platform
  • Europe
  • FinTechs
Share

QUALCO, WebioQUALCO, the international FinTech solutions provider has partnered with customer engagement specialist Webio to add conversational AI to its debt management platform.

QUALCO’s partnership with Webio provides the debt collections industry with an integrated solution that can engage, automate, and manage customer communications at every stage of the collections and recoveries lifecycle through the platform.

Webio’s solution offers a seamless omnichannel customer journey by preserving customer activity information across touchpoints in a single customer view. By empowering customers to self-serve in a few simple steps, credit and collections, businesses can improve Customer response rates, increase call centre efficiency, and significantly reduce operational costs.

Mark Oppermann, Head of Sales and Marketing at Webio, said, “We are delighted to partner with QUALCO as the synergies and value delivered by this combined offering are immense. Digital conversations are becoming the primary method of engagement for all customers. In simple terms, this partnership will allow companies to do more with fewer resources and improve customer experience.”

According to Weibo, over the last three years, clients who account for millions of digital conversations every month, have seen a consistent quarter-on-quarter trend of automation increase, reaching 75.2% in Quarter 3 of 2022.

Terry Franklin, Executive Vice President of QUALCO, said, “During an era of continuous transformation, where digital communication channels play a much bigger role in how customers interact with businesses, we need to have the right tools to ensure a seamless, personalised experience that will improve productivity, reduce costs and increase customer satisfaction. We are delighted to partner with Webio and accelerate our pace toward offering a truly customer-centric omnichannel experience through our joint solution.”

The Webio-powered system will go live in Quarter 1 of 2023 with the QUALCO omnichannel communications platform launch.

Previous Article

November 15, 2022

Euronet Worldwide and AeTrade partner to build real time cross border payments gateway for the African continent

Read More
Next Article

November 16, 2022

Xebia acquires US-based IT firm Netlink Digital Solutions

Read More






IBSi Daily News Analysis

UAE, money transfer

May 23, 2024

Debt Management Platform

By 2034, the digital remittance market is expected to reach $83.2bn, research reveals

Read More

IBSi FinTech Journal

  • Most trusted FinTech journal since 1991
  • Digital monthly issue
  • 60+ pages of research, analysis, interviews, opinions, and rankings
  • Global coverage
Subscribe Now

Other Related News

May 23, 2024

Data Zoo bags $22.7m in Series A from Ellerston JAADE to fuel global expansion

Read More

May 23, 2024

myTU launches Payouts API for businesses

Read More

May 22, 2024

Lili launches Accountant AI to streamline finances for SMBs

Read More

Related Reports

Sales League Table Report 2023
Know More
Global Digital Banking Vendor & Landscape Report Q1 2024
Global Digital Banking Vendor & Landscape Report Q1 2024
Know More
Wealth Management & Private Banking Systems Report Q1 2024
Wealth Management & Private Banking Systems Report Q1 2024
Know More
IBSi Spectrum Report: Supply Chain Finance Platforms Q4 2023
Know More
Treasury & Capital Markets Systems Report Q1 2024
Know More

IBSi Sales League Table

The industry acknowledged barometer of global banking technology vendor performance!
Get your copy now!
close-link
Get your copy now! IBSi Sales League Table 2023