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Quail Creek Bank selects Jack Henry to enhance customer & employee experience

By Gloria Mathias

July 01, 2024

  • Farmers and Merchants Bank
  • Fintech news
  • FinTech solutions

Jack Henry, Farmers and Merchants Bank, Quail Creek Bank, Fintech News, Fintech solutions, Small Businesses Solutions, SME solutions, USA Fintech, Quail Creek Bank has chosen Jack Henry to enhance customer and employee experiences, ensuring competitiveness in a growing market.

Quail Creek Bank remains committed to its philosophy of serving small businesses and individuals in the community. It plans to do so with a technology plan that will provide a digital experience, automation, and efficiency, allowing the bank to focus its efforts on the community.

This new technology plan will support the bank’s community approach and prepare it for the future. Jack Henry’s SilverLake System will automate internal processes and create efficiencies, while new capabilities like real-time payments, digital account opening, and electronic document delivery will improve the customer experience.

“Our main pain point, and the driver behind the core review process, was to improve efficiency. For example, changing a customer’s address currently requires us to input the information manually through nine different systems,” said Erin Batey, Chief Communications & Innovations Officer at Quail Creek Bank. “The move to Jack Henry will transform the way our employees work, reduce errors, and provide more time to dedicate to our customers. If we are more efficient and stable, our customers will get better products and an improved banking experience, and we can continue to provide the quality service we are known for.”

“The second step in our technology modernization plan is faster and better vendor integration,” Batey added. “Jack Henry’s open strategy and the ability to easily integrate with third-party vendors is unique in the industry and show their commitment to escalating community banking. We’re confident that we have selected a technology provider that is not only innovative but prioritizes hiring good people and doing the right thing.”

“Industry consolidation and the growth of urban areas like Oklahoma City have changed the competitive landscape for many community banks like Quail Creek Bank,” said Stacey Zengel, Senior Vice President of Jack Henry and President of Bank Solutions. “Consumers compare their digital offerings to those of regional and big banks. Jack Henry can empower these institutions to stay technologically competitive and improve their efficiency while helping them continue to provide the personalized experience they’re known for.”

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