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QNB Group selects IBM to revamp its digital banking experience

By Leandra Monteiro

June 22, 2023

  • Customer Experience
  • Digital Transformation
  • IBM
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IBM, QNB QNB Group, in collaboration with IBM and its ecosystem partner, Mannai InfoTech, have delivered an engaging Digital Banking experience to its customers.

The project aimed to deliver a seamless Digital Banking experience for QNB’s customers by implementing a futuristic Omni Channel solution. Every layer of the technology stack was re-designed and modernised to support this vision.

“Major financial institutions need to adopt an unparalleled mindset to expand their digital footprint, to align with the challenges and changes in the marketplace. At QNB, we engage with our trusted partners, such as IBM to leverage innovation and build smarter industry solutions. Having a cloud-native solution will significantly enhance our infrastructure and improve business productivity,” said Maryam Mohd Al-Kuwari, Senior Executive Vice President – Group Information Technology, QNB.

To transform QNB’s digital banking with a hybrid cloud approach, IBM implemented a microservices architecture using IBM’s Cloud Pak for Integration, deployed on Red Hat OpenShift; a platform that provides a single, unified experience that connects applications and data across any cloud.

The implementation of this architecture has resulted in unprecedented simplicity in version maintenance, dynamic scaling, service governance and service discovery. These advancements from IBM, together with the support of the ecosystem partner Mannai InfoTech, have allowed QNB to offer a more sophisticated banking environment, which has increased efficiency, enriched resiliency, streamlined operations, and improved productivity, ultimately benefiting the end-user experience.

In addition, integration architects from IBM Consulting guided the installation and configuration of IBM App Connect Enterprise, assisting with the deployment and testing of the infrastructure and supporting QNB to easily govern their integrations to ensure the security and integrity of their data, applications and services.

“This project is a significant milestone in our long-standing relationship with QNB, as we assist the Group in its journey to implement its cloud roadmap from the get-go. We are delighted to  to be able to support QNB to update and streamline its operations and increase efficiencies,” said Wissam Shmait, Country Manager and Technology leader at IBM Qatar.

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